1. About these terms
These terms apply when you visit or use a website that is hosted by Arctane Digital (UK) Limited on behalf of one of our clients (the "site"). The site is operated by our client (the "site owner"), not by us, and your relationship is primarily with the site owner.
These terms exist because we provide hosting and supporting services for the site, and certain rules need to apply to everyone who uses it, including visitors.
2. Who to contact about content
For anything to do with the content of the site, the products or services it offers, accounts you hold on the site, or any commercial relationship, please contact the site owner directly. Their contact details should be available on the site itself.
We do not control the day-to-day content of sites we host and cannot answer questions about it.
3. Acceptable use
Your use of the site must comply with our Acceptable Use Policy. You must not use the site to:
- Break any UK law.
- Infringe anyone's intellectual property rights.
- Distribute malware, attempt to gain unauthorised access, or otherwise interfere with the site.
- Harass, threaten, or defame any person.
4. Personal data
Where the site collects personal data from you, the site owner is normally the data controller for that data and their privacy policy applies. Arctane Digital (UK) Limited acts as a data processor for the site owner in respect of hosting and infrastructure.
We process your personal data only as instructed by the site owner and in line with UK GDPR. For more on how we handle personal data directly, see our Privacy Policy.
5. Cookies on hosted sites
Cookies set on the site are typically set by the site owner. Their cookie policy should explain what is used and why. If a site we host is not making appropriate cookie disclosures, please let us know and we will follow it up with the site owner.
6. Liability
We provide the underlying hosting infrastructure on a reasonable endeavours basis. We are not responsible for the content of the site, nor for any contract or transaction between you and the site owner.
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited under UK law.
7. Reporting issues
If you believe a site we host contains illegal content, breaches our Acceptable Use Policy, or is being used to defraud or harm visitors, please email ethan@arctanedigital.co.uk with the URL and details. We investigate every report.
8. Changes
We update these terms from time to time. The current version is always available at this URL with the date it was last updated.
9. Governing law
These terms are governed by the laws of England and Wales.